How long does delivery take?
Shipping is free across India. Orders are usually dispatched within 1 business day, and most arrive in 3 to 7 business days depending on your pin code. As soon as your order is confirmed we WhatsApp you a link to your order page, where you can follow your parcel. On the day it’s out for delivery we message you again: please be available and answer calls from the delivery partner. Shipping policy →
Can I pay cash on delivery?
Yes. Cash on delivery is available, so you can pay when the parcel arrives, in cash or by UPI. Our WhatsApp messages tell you the exact amount to keep ready, when your order is confirmed and again on the day it’s out for delivery.
Where do I get the technical specifications and warranty card?
On your order page, as soon as your order is confirmed: download your product’s technical specifications (PDF) and your warranty card. Every device has a 1-year warranty from the date of purchase. Once your vehicle is in the LYRA app, you can also see the warranty under Vehicle Info. For warranty service, contact us with your order number.
What’s in the box?
Each product page lists exactly what’s included. LYRA Trace and LYRA Tag come with a SIM, so there’s no SIM to buy. LYRA Tag also comes with a charging cable (no charger adapter). LYRA Vision Duo comes with its power cable and an adhesive windscreen mount.
Do I need a mechanic to install it?
LYRA Tag needs no installation: switch it on and stick it to any steel surface with its magnet. LYRA Trace is wired to the vehicle’s battery, so any auto electrician can fit it out of sight. Add a relay at the same time if you want remote engine cut. LYRA Vision Duo mounts on the windscreen and runs from the vehicle’s 12 V supply. Call or WhatsApp us if your installer has questions.
Which vehicles does it work with?
LYRA Trace fits cars, bikes, cabs and trucks. LYRA Tag works on anything: vehicles, trailers, containers, machines or a box of goods. LYRA Vision Duo runs on a vehicle’s 12 V supply and is built for cars, taxis, school buses and delivery fleets.
How do I start tracking?
Once your device is installed, get the LYRA app from Google Play or the App Store and sign up with your email, the mobile number you used on your order, and a password. The app shows “Your vehicle is ready to add”: confirm your number with the SMS code we send, enter your vehicle number, vehicle type and odometer reading, and your vehicle is live on the map. Already a LYRA customer? Just log in as usual. Watch how it works →
Is there a yearly fee or SIM recharge?
Your purchase includes the SIM and the LYRA app service to get started. After the included period, a renewal keeps the SIM data and app service running. You can renew from inside the LYRA app. Ask us for current renewal plans.
Can I track more than one vehicle?
Yes. All your vehicles and assets show in the same LYRA app, and you can also use the LYRA web dashboard on a computer.
What’s the difference between Safe Parking and Geofence?
A geofence alerts you whenever the vehicle enters or leaves places you draw once, like Home or the Office. Safe Parking is a one-tap theft alarm for wherever the vehicle is parked right now: if it moves about 60 m, the app sounds an alarm. See how they compare →
How does remote engine cut work?
With a relay fitted during installation, you can send Engine Cut from the LYRA app. The engine won’t start on its next ignition attempt. It’s available on LYRA Trace and LYRA Vision Duo, not on the wireless LYRA Tag.
How long does the LYRA Tag battery last?
Up to 15 days on a full charge. Actual life depends on how often it reports and on network conditions. Recharge it with the included cable.
Does it work without mobile signal?
The tracker sends its location over the mobile network, so it needs coverage to update. In places with no signal, like a deep basement, it updates again once it’s back in coverage.
Is my data safe?
Your data travels over encrypted connections and is stored on our servers in India. Only you, and people you choose to share a live link with, can see your vehicle. We don’t sell your data. Privacy policy →
Can I return it?
Yes. You can return a product within 7 days of delivery if it is unused and in its original packaging with all accessories and the SIM. Refunds & returns →
How do I get help?
Call or WhatsApp us, or send an email. Our contact page has every way to reach us. Contact us →