Refunds & returns

Effective date: 24 September 2026 This policy covers products bought on shop.fleetcop.com from Fleetcop Telematics Solutions. 7-day returns You can return a product within 7 days of delivery if it is unused, in its original condition and packaging, with all accessories and the SIM card that came in the box. Please keep your order number handy. How to start a return Write to sales@fleetcop.com or message us on WhatsApp at +91 98458 80019 with your order number and the reason for the return. We will reply with the return address and next steps. Please don't send a product back without contacting us first. Return shipping For a change-of-mind return, you pay the cost of sending the product back to us. If the product arrived damaged, defective or not as described, we cover the return shipping. Damaged or defective products If your product arrives damaged or doesn't work, contact us straight away. We may ask for photos or a short video. We will replace it or refund you. Refunds We inspect returned products when they arrive and tell you whether the refund is approved. Approved refunds are started within 5 business days: - Online payments go back to the original payment method. Your bank or UPI app may take a few more days to show it. - Cash-on-delivery orders are refunded by bank transfer or UPI to an account you give us. Original shipping was free, so nothing is deducted for it. Cancelling an order You can cancel before the order is dispatched by contacting us, and we will refund you in full. Once an order has shipped, the return rules above apply. Contact Fleetcop Telematics Solutions 9, Ananthapura Main Road, Yelahanka, Bengaluru, Karnataka, India - 560064 Phone / WhatsApp: +91 98458 80019 Email: sales@fleetcop.com